Privacy Policy

Updated 02 October 2026

1. Who we are and what this policy covers

GO Metrics Supplies respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

It applies to information we collect through our website www.gometricssupplies.com, by email and telephone, and when we process quotations, orders and deliveries. It should be read together with our Terms of Service.

GO Metrics Supplies is responsible for your personal information:

GO Metrics Supplies
15400, Avenue Lac Kipopo, Lubumbashi, The Democratic Republic of Congo
Telephone: +243 (0) 973 380 980
Email: admin@gometricssupplies.com
Learn more: About Us

2. Information we collect

We collect only the information we need to serve you.

  • Contact details: name, job title, company, phone number, email and address, which you give us through forms, email, phone or in person.

  • Order and account details: quotations, orders, delivery addresses, invoices and correspondence, collected when you request a quote or buy from us.

  • Payment details: the bank account name and reference used for transfers, collected when you pay us. We do not store full card numbers.

  • Business and compliance details: company registration (RCCM), tax ID (NIF/Id. Nat.) and authorised signatories, collected when you open an account or for invoicing.

  • Website and device data: IP address, browser type, pages visited and time on site, collected automatically through cookies and server logs.

We do not knowingly collect sensitive information, such as health, religious or biometric data.

3. How and why we use it

We use your information to:

  • Respond to enquiries and prepare quotations.

  • Process, deliver and invoice orders, and handle returns and warranty claims.

  • Manage customer accounts, credit terms and payments.

  • Meet legal, tax, customs and accounting obligations.

  • Prevent fraud and protect our business, staff and customers.

  • Improve our website, products and services.

  • Send product updates or offers, where you have agreed to receive them.

We rely on one or more of these grounds: performing a contract with you, complying with the law, our legitimate business interests, or your consent. You can withdraw consent to marketing at any time by emailing us or using the unsubscribe link in our messages.

4. Cookies and website analytics

Our website uses cookies, which are small files stored on your device. They help the site work properly and show us how visitors use it.

  • Essential cookies keep the website running, for example remembering form entries. They cannot be switched off.

  • Analytics cookies tell us which pages are visited and how people find us. The data is aggregated and does not identify you directly.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

5. Sharing and international transfers

We do not sell or rent your personal information. We share it only where needed, with:

  • Suppliers and manufacturers, to source Products and process warranty claims.

  • Transport, freight and customs clearing agents, to deliver your orders.

  • Banks and payment providers, to process payments.

  • IT, email, hosting and accounting service providers that support our operations.

  • Professional advisers, such as lawyers, auditors and insurers.

  • Government, tax, customs or law enforcement authorities, where required by law.

Some of these parties are located outside the Democratic Republic of Congo. When we transfer information abroad, we take reasonable steps to ensure it is protected to a standard comparable to this policy.

6. Retention and security

We keep personal information only as long as needed for the purposes above. Order, invoice and accounting records are kept for at least 10 years, as required for commercial records under OHADA accounting rules. Enquiries that do not lead to an order are deleted after 2 years.

We protect your information with reasonable technical and organisational measures, including restricted staff access, password-protected systems and secure storage of paper records. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you where required by law.

7. Your rights

Subject to applicable law, you have the right to:

  • Ask what personal information we hold about you and receive a copy.

  • Ask us to correct information that is inaccurate or incomplete.

  • Ask us to delete your information, unless we must keep it by law.

  • Object to or restrict certain uses, including direct marketing.

  • Withdraw consent you have given, at any time.

To make a request, email admin@gometricssupplies.com. We may ask you to confirm your identity first, and will respond within 30 days. If you are unhappy with our response, you may raise a complaint with the competent authority in the Democratic Republic of Congo.

8. Children, third-party links, changes and contact

Children. Our website and services are intended for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.

Third-party links. Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes. We may update this policy from time to time. The updated version applies from the date it is posted on our website, and the date at the top of this page will change.

Contact us with any questions about this policy or your personal information:

GO Metrics Supplies
15400, Avenue Lac Kipopo, Lubumbashi, The Democratic Republic of Congo
Telephone: +243 (0) 973 380 980
Email: admin@gometricssupplies.com